If you’re unable to open an exported workpaper ZIP file, it’s often due to restrictions set by your firm. Here’s what you need to know:
Common Cause
IT restrictions: Your firm's IT department may have policies that limit what files you can open or download. If you suspect this is the issue, we recommend reaching out to your IT team for assistance.
Exception: ZIP file size is 0MB
If the exported ZIP file shows a size of 0MB, this indicates an issue with the export itself. Please contact us at [email protected] so we can investigate and assist.