If you’re unable to certify a workpaper, it may be due to one of the following reasons:
Unmet Requirements: You haven’t completed the certification requirements for your role. The Certification pop-up will display unmet requirements with a red cross. Scroll down for troubleshooting guidance.
Role Assignment: You haven’t been assigned the appropriate role for certification. For instance, you're not going to be able to certify as approver if you're a preparer.
Dependency on Other Roles: You’re unable to certify your role because the person below you in the hierarchy hasn’t certified their tasks. In this case, you’ll need to certify on their behalf or get them to certify first.
Troubleshooting Certification Requirements
Use this guide to resolve any unmet requirements:
Requirement: All Preparer Procedures Have Been Checked Off
Reason: Not all preparer procedures are completed or marked as N/A.
Solution:
Go to the Procedures page
Select the Outstanding tab
Complete any outstanding preparer procedures (you can filter by role = preparer if you've got a large amount of outstanding procedures)
Requirement: All Worksheets Have Been Prepared
Reason: Worksheets are still incomplete or not prepared.
Solution:
Go to the Trial Balance page
Clear all worksheets in the unprepared and in progress tabs by either excluding or advancing their status to awaiting review.
ℹ️ Note: For more information on how to get a worksheet to awaiting review, read this article.
Requirement: All Reviewer Procedures Have Been Checked Off
Reason: Reviewer procedures are incomplete or not marked as N/A.
Solution:
Go to the Procedures page
Select the Outstanding tab
Complete any outstanding reviewer procedures (you can filter by role = reviewer if you've got a large amount of outstanding procedures)
Requirement: All Worksheets Have Been Reviewed
Reason: Worksheets are still unreviewed.
Solution:
Go to the Trial Balance page
Clear all worksheets in the unprepared, in progress and awaiting review tabs by either reviewing or excluding worksheets.
ℹ️ Note: If you're having trouble getting unprepared and in progress accounts to awaiting review, read this article.
Requirement: All Other Schedules Have Been Reviewed
Reason: Other Schedules are unreviewed.
Solution:
Navigate to the Other Schedules page.
Identify any schedules that are in progress or awaiting review and either review or exclude them.
ℹ️ Note: If you have a schedule marked as In Progress that you'd like to move to Awaiting Review, ensure you have met the following requirements:
All Internal Comments resolved
All Client Queries resolved
Requirement: All Draft Journals Have Been Posted
Reason: Draft journals are still pending.
Solution:
Go to the Journals page.
Post or delete any remaining draft journals.
Requirement: All Internal Comments Have Been Resolved
Reason: Internal comments are still active.
Solution:
Open the Internal Comments page.
Locate any internal comments still marked as Active (you can filter by status = active if you've got a large amount of internal comments)
Once addressed, you can Mark as Resolved
Requirement: All Client Queries Have Been Resolved
Reason: Client queries are still active or in draft.
Solution:
Navigate to the Client Queries page.
Locate any client queries marked as Active or Draft (you can also filter by status = active + draft if you've got a large amount of client queries)
Once addressed, Mark as Resolved or Delete.
If you want to mark a draft query as resolved, you will need to mark as active then mark as resolved
Requirement: All Approver Procedures Have Been Checked Off
Reason: Approver procedures are incomplete or not marked as N/A.
Solution:
Go to the Procedures page
Select the Outstanding tab
Complete any outstanding approver procedures (you can filter by role = approver if you've got a large amount of outstanding procedures)
Requirement: All Checked-Out Files Have Been Checked In
Reason: Files are still checked out and not returned.
Solution:
Open the Dashboard page.
Scroll down to the Files section
A list of Checked Out files will appear, select the files and check them back in as required.
